The 41 clips in the Toolkit fall into the following communication skill categories:
Clips are provided in two formats:
Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.
Format 2: The scene plays without any set-up narration/onscreen graphics.
The accompanying Leader's Guide contains the following information for each clip:
The Guide also contains reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).
Program Contents:
Video clips on CD-ROM and DVD, printed Leader's Guide and Leader's Guide on CD-ROM
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