Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget! SMILE! breaks new ground with its inside-out model. As Reggie says, "There are days I don't feel like smiling or putting up the smile sign, but I have to make a choice about where I want to be with my attitude." Living inside-out is about making choices. Reggie makes his customers SMILE!
Your people will learn how a positive attitude can be the primary factor in every customer service interaction for the sake of the customer AND, most importantly, for their own quality of life.
Behind Reggie's smile is the motivation - have a positive attitude and it will come back to you.
The SMILE! package includes:
- 12-minute video
- 20-page Facilitator
- Guide introducing the inside-out model for customer service professionals
- Includes reproducible Participant's Sheets to translate the SMILE! excitement into personal insight and action
- 10 SMILE! buttons just like Reggie's sign
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