A two-part program with realistic demonstrations of positive and negative telephone responses.
A two-part program with realistic demonstrations of positive and negative telephone responses. In addition to typical skills, the video shows proper use of language, development of action plans, and ways to deal with voice mail and analytical callers.
Part 1 covers: Voicemail, Telephone Features, Answering the Telephone, Listening Skills, The Assertive Caller, and The Angry Caller.
Part 2 covers: Common Statements to Avoid, The Analytical Caller, Action Plans, and The Use of Language.
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