Gives grounded communications skills that are the basis for every successful customer encounter.
Difficult customers come in a variety of shapes and sizes. Some may strike you as merely eccentric, picky or reserved. The one thing they all have in common, however, is that they have a need, and they want you to fulfill it! The five key areas in this program are: Acknowledge, Listen, Empathize, Resolve, and Thank. With these grounded communications skills the basis for every successful customer encounter should not be a difficult one!
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