ONCE AND FOR ALL

Most managers would agree that dealing with and resolving poor employee performance is among their most difficult challenges. This video development program will help managers and supervisors take the guesswork and frustration out of resolving performance challengesùonce and for all.

Performance challenges can usually be resolved by following a clear set of actions that help communicate specific expectations, timelines and consequences if improvements are not achieved. The actions outlined in Once and for All will also help lead managers to a conclusion: either an employee's performance can improve, or a permanent change of some kind must occur.

Viewers will learn how to conduct a corrective discussion by communicating clear job expectations, establishing the gap in performance, communicating specific examples, getting employee feedback, creating and agreeing on solutions, and getting commitment from the employee. They'll also learn how to implement and follow the steps of progressive discipline.

Once and for All takes a straight-forward, yet entertaining approach to delivering the message that dealing with employee performance challenges is rarely easy or quick. But not taking effective actions can be damaging and more time-consumingùnot to mention the lost productivity related to every employee performance challenge left unresolved. The video also reminds participants that one of the most important roles played as a manager, supervisor or team leader is to help employees succeed by becoming more productive.

Program Objectives: Upon completion of this video development program, participants will know how to:

Evaluate a performance challenge
Conduct a corrective discussion by:

• Communicating clear job expectations
• Establishing the gap in performance
• Communicating specific examples
• Getting feedback
• Creating and agreeing on solutions
• Getting commitment