MANAGING CONFLICT

Conflict is inevitable! Whenever you have two people working together, conflict occurs. Properly managed, however, conflict can be valuable. It generates new ideas and understandings, promotes change and growth, stimulates creativity, and helps clarify issues.

This program analyzes interpersonal conflict - what it is, why it can be valuable, and why it's important to learn how to manage it. Vignettes illustrate five strategies for managing conflict effectively. The video helps viewers learn to analyze the conflict, determine their objectives, and select the most effective strategy for a particular situation. Knowing you have a choice in how to deal with conflict allows you to manage the conflict, rather than letting the conflict manage you.