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ABILENE PARADOX 2ND EDITION
Jump in the car and hit the road to Abilene. What you'll find is a road littered with anger, frustration, blame and failure. It's a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none. ...
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AFTER ALL, YOU'RE THE SUPERVISOR!
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a ...
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AGE AND PHYSICAL ABILITY WORKPLACE ISSUES - FROM THE DIVERSITY SERIES
A panel of legal experts clarifies the intent and principle provisions of the ADA and other legislation which prohibit discrimination based on age or disability.
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ASK FOR THE ORDER
Do you remember the old parable: "Give them a fish and they'll eat for a day, teach them how to fish and they'll eat for a lifetime" Well, closing the sale is the same thing. Teach them (your salespeople) the skill of how to improve their closing of sales and you give them ...
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COMMUNICATION TOOLKIT
Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can easily incorporate into your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. ...
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DEALING WITH CONFLICT
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict ...
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DEBI'S WAY
Observe the successful management style of Debi Mazuek, manager of Counter Office Restaurant in Chicago. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each ...
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DIALOGUE- NOW YOU'RE TALKING: COMMUNICATING IN A DIVERSE WORLD
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how ...
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DIALOGUE- NOW YOU'RE TALKING: DIALOGUE AMONG GENERATIONS
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how ...
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DIALOGUE- NOW YOU'RE TALKING: DIALOGUE BETWEEN GENDERS
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how ...
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