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Telephone Skills

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CALL OF THE MUMMY, THE: CUSTOMER SERVICE ON THE TELEPHONE

Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that organization. In ...

TELEPHONE SKILLS 2000

A two-part program with realistic demonstrations of positive and negative telephone responses. In addition to typical skills, the video shows proper use of language, development of action plans, and ways to deal with voice mail and analytical callers. Part 1 covers: Voicemail, Telephone ...

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