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AFTER ALL, YOU'RE THE SUPERVISOR!
Meet Alec, a top-notch CSR recently promoted to supervisor. Alec is excited and a bit overwhelmed by his new responsibilities - especially the challenge of moving from the role of friend/colleague to team supervisor. Fortunately, he has a wise boss who guides him through the transition. It's ...
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AFTER THE HIRE: RETAINING GOOD EMPLOYEES
Hiring good employees isn't enough in today's competitive labor market. Managers and organizations have to focus on strategies for keeping their best employees on the job. To remain loyal to an organization, good employees want and need: Clear expectations and performance measurements Time to ...
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CURSE OF THE VANISHING EMPLOYEES: HOW TO RETAIN AND MOTIVATE GREAT WORKERS
Once upon a time, people would go straight from school into a job, and they'd stay with the same organizations until they got their gold watches and could settle into nice retirement pensions. Employees knew where they stood within their organizations and they knew what was expected to get ...
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DEALING WITH CONFLICT
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees -- now carrying the ...
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DEBI'S WAY
Observe the successful management style of Debi Mazuek, manager of Counter Office Restaurant in Chicago. Note her wise hiring practices, with emphasis on customer service aptitudes, the behaviors she fosters that build team loyalty, and her keys to getting top performance from each member of ...
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ENDING EMPLOYMENT RELATIONSHIPS - FROM THE MILLENNIUM SERIES
As organizations move into the new millennium, they are experiencing change at an unprecedented rate. These leaner, reengineered organizations face critical challenges in facilitating the learning necessary for their employees to keep ahead. Managers, supervisors and team leaders, whether new ...
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FUN IS GOOD
When's the last time you had fun at work? If you can't remember, you're missing out on more than just a few laughs. Go behind the scenes with the Saint Paul Saints, a minor league baseball team that lives its motto: Fun Is Good. Three quarters of HR professionals polled agree that companies ...
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GROUPTHINK
People often seek unanimous agreement in spite of facts pointing to another conclusion. The phenomenon is called groupthink. And this absorbing, award-winning video is the most definitive ever on the subject. How do groups really make decisions? What drives groups to agree despite the better ...
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INSIGHTS TO BETTER MENTORING
Mentoring is critical in today's organizations, but how do you learn to be a better mentor? What about the people being mentored - the mentees? How can they maximize the benefits of the time they invest? This program is an educational video that presents 4 successful mentors and their ...
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JACK CADE'S NIGHTMARE
A supervisor's job has become complicated to say the least. In today's workplace simply using a "common-sense approach" will not always shield your supervisors and managers from the liability they face. A supervisor's decisions or statements that may appear insignificant can lead to ...
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