Customer Service Training
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CALL OF THE MUMMY, THE: CUSTOMER SERVICE ON THE TELEPHONE
Telephone customer service representatives (CSRs) give an organization heart, soul and feelings. They are often the first point of contact for customers, a critical component in how customers judge an organization, and ultimately whether they'll want to do business with that ...
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CUSTOMER SERVICE TOOLKIT
This video clip library has enough variety to help you build customer service training courses unique to every type of trainee- over 20 different workplace settings are depicted. You'll be able to create highly relevant courses for new-hires and develop refresher courses for new-hires and develop ...
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CUSTOMER SERVICE: DIFFICULT CUSTOMER ALERT
Difficult customers come in a variety of shapes and sizes. Some may strike you as merely eccentric, picky or reserved. The one thing they all have in common, however, is that they have a need, and they want you to fulfill it! The five key areas in this program are: Acknowledge, ...
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DEALING WITH ANGRY CUSTOMERS - REVISED Salenger
This program is for internal customers and external ones; for customers who are face-to-face and over the telephone. It describes how voice mail can help calm angry customers and offers suggestions for dealing with customers who are abusive or violent.
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FIVE STAR TEAMWORK
How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization's mission? This program features the remarkable team at the Four Seasons Restaurant in ...
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GENERAL HOSPITABLE
Did you know that most patient complaints have nothing to do with medical issues? On the contrary, most complaints arise because patients feel they aren't being listened to, or feel that their questions or concerns are being left unanswered. To guarantee ...
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IT'S A DOG'S WORLD
It's a dog-eat-dog world out there. Your healthcare organization is up against a lot of competition these days. How can you collar a bigger share of the market? The answer is patient satisfaction. Simple things like friendly faces, accommodating service and smooth-running ...
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MANAGING DIFFICULT CUSTOMERS 1 ...2 ...3 Salenger
The customer may always be right, but some customers are certainly more difficult to deal with than others. This program presents three types of difficult customers: the angry customer, the talkative customer, the demanding customer. The video presents and illustrates specific ...
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MULTICULTURAL CUSTOMER, THE Salenger
What is courteous in one culture, may be disastrously discourteous in another! Learn how to satisfy the different expectations of customers with this video designed to help employees provide effective customer service to all external multicultural customers --face-to-face and on ...
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OOPS! TIME FOR SERVICE RECOVERY Salenger
How do you dazzle and delight dissatisfied customers? What's the best way to retain and regain customer loyalty after a service breakdown has occurred? Top service management consultants, Chip Bell and Ron Zemke present a six-step process they developed to help organizations ...
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