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COMMUNICATING NON-DEFENSIVELY - 2nd Edition
Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of ...
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DEALING WITH CONFLICT
Conflict shifts the focus away from work and the basic goals of the team, department and organization, negatively impacting productivity and thus, the bottom line. Surveys show that managers now spend about 20 percent of their time on conflict resolution. And employees -- now carrying the ...
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JACK CADE'S NIGHTMARE II: DOUBLE LIABILITY
SUPERVISOR VERSION A GUIDE TO MANAGING CONFLICT IN THE WORKPLACE Most supervisors and managers understand that they may be held liable for harassing or abusive conduct against an employee. What many supervisors don't realize is that they can also be held personally liable for failing to ...
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MANAGING CONFLICT
Conflict is inevitable! Whenever you have two people working together, conflict occurs. Properly managed, however, conflict can be valuable. It generates new ideas and understandings, promotes change and growth, stimulates creativity, and helps clarify issues. This program analyzes interpersonal ...
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WHAT TO DO WHEN CONFLICT HAPPENS
What causes the most stress across ALL occupations? The interpersonal conflicts we all experience on a daily basis - with coworkers or supervisors. Give your employees a memorable, easy-to-implement tool to resolve conflict. Rather than a complicated model, What to Do When Conflict Happens ...
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