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ABILENE PARADOX 2ND EDITION
Jump in the car and hit the road to Abilene. What you'll find is a road littered with anger, frustration, blame and failure. It's a journey during which deeply held, logical values fall victim to group dynamics, a road that takes you to group consensus where there is none. In this age of ...
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COMMUNICATING NON-DEFENSIVELY - 2nd Edition
Have you ever expressed an opinion that led others to become defensive or hostile - even if you didn't mean it personally? Many people have reasons for believing they're being attacked. Defensive behavior can lead to hurt feelings, arguments and hostilities, often affecting a variety of ...
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COMMUNICATION IN HEALTHCARE
Have you ever been misunderstood? In daily life, misunderstandings can create humorous muddles or minor mistakes. But in healthcare settings, miscommunications can have serious repercussions. Confused contexts, noisy rooms, or failure to ask for clarification can create peril for your ...
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COMMUNICATION TOOLKIT
Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can easily incorporate into your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. ...
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COMMUNICATION: THE NONVERBAL AGENDA
This is a provocative film that examines the role that nonverbal messages play in our lives at work. We learn that ignoring nonverbal language can have costly consequences. As we see in the film, it is especially troublesome when we send or receive mixed messages -- when the words say one ...
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DIALOGUE- NOW YOU'RE TALKING: COMMUNICATING IN A DIVERSE WORLD
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how to communicate ...
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DIALOGUE- NOW YOU'RE TALKING: DIALOGUE AMONG GENERATIONS
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how to communicate ...
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DIALOGUE- NOW YOU'RE TALKING: DIALOGUE BETWEEN GENDERS
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how to communicate ...
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DIALOGUE- NOW YOU'RE TALKING: DIALOGUE FOR CULTURAL UNDERSTANDING
How should we communicate in a world where differences n perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? Any team can benefit from learning the tools of dialogue - how to communicate ...
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EMOTIONAL INTELLIGENCE
Most of us have been conditioned to believe that emotions are not welcome in the workplace, that team and work decisions should be based upon cold, logical reason. In short, we leave our emotions at home. Today there is a growing body of science in the emerging field of emotional intelligence ...
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